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FAQs

When will my first subscription box ship?

As soon as you place your order, we'll start packing it up for you! Expect shipment to leave our facilities within 1 to 3 days of placing your order. Shipping times range from 1 to 5 days depending on your selected method of shipment.

When will I be charged for my recurring subscription?

You will first be charged for your subscription when you sign up. All subsequent charges will take place at the interval you select.

Can I send a gift from The Shop? 

You sure can! Simply add the items you would like to gift to your cart. At checkout, enter the gift recipient's address as the shipping address and in the notes section let us know that you intend to send it as a gift. You can also add a message to your recipient in the notes section. We'll take care of the rest! Gift wrapping included.

Can I create a custom box? 

Yes, you can! We are happy to help create a custom box for corporate gifting or any order of 5 boxes or more. Please contact us at hello@backtobasics.shop for assistance with your custom order.

How do I access my account?

If you have already created an account, you can log in here. If you have yet to create an account, be sure to use the same email address that you entered when making your purchase and create one here. Note that subscribing or making a purchase does not automatically create an account for you. 

How do I change my payment method for my recurring monthly subscription?

You can update or change your payment method by logging into your account here. Don't have an account yet? See above.

How do I cancel my monthly subscription?

You can update or change your payment method by logging into your account here. If you have yet to create an account, be sure to use the same email address that you entered when you subscribed and create one here.

Where are your headquarters?

We are based in beautiful Manhattan Beach, California!

What currency do you use?

All prices and charges are in USD.

Where do you ship?

Currently we only ship within the United States. We are working to provide international shipping so stay tuned!

What is your refund & return policy?

See our full policy here. Please email us at hello@backtobasics.shop for additional assistance. 

When can I expect to receive my order from The Shop?

Your items will ship within 3 days of placing your order. Your order will be shipped via Priority Mail and will take between 1-3 days to reach you depending on your location.

I can't find the answer to my question here. Who can I contact?

Please submit any other questions via our contact form or email hello@backtobasics.shop. We are always happy to help!